A pre-condition for a successful relationship is a clear process that defines how the goals on which the relationship is based will be realised. In the following, we present our approach to all the projects we participate in: A clear goal for each project/course Preliminary analysis (e.g. interviews with end users, joint customer visits or customer satisfaction surveys) Design of tailor-made materials/workshops Approval from company management Implementation of training Tailored group work Presentation of group work Design of best practice procedures Implementation and measurement of KPIs External/internal follow up and maintenance of skills and KPI targets